Chase hired me to participate in an entire redesign of Chase Pay, their digital wallet app. It took more than a year, but the app was relaunched alongside partnerships with PayPal and Samsung Pay.

This is an example of our “Snapshot” tile—it’s the main landing tile when Marketing isn’t running a promotion.

This is our communications tile—we use it to inform the user of new offers and partnerships. While the tiles encourage the user to swipe through, the main navigation never changes.

I worked with research to test different variations of “Find” and “Manage” for our users. I wanted the word choice to be actionable, and it was important that they were distinct enough for the user to know what they could do in each section.

Order Ahead is Chase Pay’s equivalent of Seamless (for pick-up orders only). I wanted the content for this tile to be fun and light; while “Order Ahead” and “Food for Thought” remain static throughout the user experience, the content of the tile can update with recent orders for easy ordering.

Our users are extremely motivated by UR points—it’s a fact that’s been consistent across product testing. While our tech capabilities prohibited us from showing it on the Snapshot tile, I pushed to dedicate a tile to UR points for quick access. Users can redeem their points in-app for merchant gift cards or pay with points at checkout.

The last tile doesn’t mean the end of discovery for the user—Product and I worked together to make the end actionable. Users can tap “Find merchants” to see a list of nearby merchants who accept Chase Pay, and any potential offers or deals that might drive them to spend.

The manage section was a much-maligned screen to work on: Product approached it like a junk drawer for anything that wasn’t spend-driven, and I spent months working with design on organizing a group of features that have almost nothing in common.

The user’s cards are front and center, where they can see their current balance (if you tap through, you can also see a list of recent transactions). There’s a section for digital receipts, where users can take a photo of a receipt and save it to their receipt library.

eGiftCards (this was branded before my time) is where users can convert Ultimate Rewards points into merchant gift cards and where they can see any gift cards they’ve previously converted.

Users can also see any loyalty cards they’ve added to Chase Pay. This feature allows them to scan their cards while at checkout, hopefully making their keychain a little lighter.

A generic, one-size-fits-most message that works when our app doesn’t (or needs a few seconds).

After tapping on “Find,” the user is taken to a screen with any available Chase Offers (offers that apply to their particular brand of card) and a list of nearby merchants. If they haven’t granted the app GPS access, they get this message in lieu of a merchant list.

I love this message—it’s friendly, it’s unapologetic (I try to save “We’re sorry” for true transgressions, not user-oriented flow-failures), and it’s actionable. The user has an opportunity to quickly grant the app permission to access their location and see a list of places to pay with Chase Pay.