Strategy

Innovation week at vanguard

I led a team of designers, content strategists, and developers on a team for Vanguard’s 2021 Innovation Week. We used voice technology and inclusive design principles to reimagine and streamline the data needed to onboard new clients. (We won!)

Diversity, equity, inclusion

I created the first set of inclusive content best practices for Vanguard to correct for internal policies that resulted in the misgendering of clients. This work directly resulted in VG’s first major research study on personal identification and data management.

Content design system

I noticed gaps and inconsistencies around the organization regarding Vanguard’s voice and tone, so I partnered with a fellow content strategist to build the framework for a content design system. I hosted bi-weekly workshops across the team to get consensus (and educate) on best practices for nudges, icons, and accessibility. (Ask me about my “Iconic Icons” workshop.)