Content

Research (as a mobile Feature)

I was the lead content strategist for Vanguard’s mobile research feature, partnering with design, information architecture, and research to create an experience that pleased both clients and internal stakeholders.

Security & authentication

I’ve been the content lead on the security and authentication teams at both Vanguard and Chase, and by chance, this work has become a real area of interest to me. Security work involves managing stakeholders across an enterprise, impacts every single client, and increasingly requires near-surgical content precision.

Chase pay

At Chase, I worked on the redesign of Chase Pay, their digital wallet app. After more than a year of effort and research, the app was relaunched alongside partnerships with PayPal and Samsung Pay. (It is now-defunct.) (RIP.)